Product Return and Right of Withdrawal Procedure

Product Return:

The buyer has the right to withdraw from the contract within seven days of receiving the goods, without giving any reason and without paying any penalty. In accordance with the general communiqué of the Tax Procedure Law No. 385, for return procedures to be carried out, the buyer must fully and correctly fill in the return sections at the bottom of the two invoices belonging to the seller, which were delivered with the goods, sign them, send one copy to the seller along with the product, and keep the other copy. The right of withdrawal period begins from the date the goods are delivered to the buyer. The shipping cost for returned products or items must be covered by the buyer.

The right of withdrawal does not apply to goods prepared in accordance with the buyer's requests and/or explicitly for their personal needs.

If the buyer exercises their right of withdrawal, the seller must return the total amount received and any documents that put the consumer in debt, without imposing any costs on the consumer, within ten days at the latest from the date the invoice containing the withdrawal notification reaches them with the product.

A decrease in the value of the received goods or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return results from the consumer's fault, the consumer must compensate the seller for the value of the goods or the decrease in their value.

The general return period for any product mistakenly purchased is 7 days. During this period, returns of products whose packaging has been opened, used, damaged, etc., will not be accepted. Returns must be made with the original packaging.

If any opening, damage, breakage, destruction, tearing, use, or other such conditions are detected in the mistakenly purchased product and its packaging, and if the product cannot be returned in the condition it was in when delivered to the buyer, the product will not be accepted for return and its price will not be refunded.

For product returns, the situation must first be communicated to customer service. Information about the product being sent back as a return will be communicated to the customer by the seller. After this conversation, the buyer must send the product to the seller via the cargo company that delivered it to the buyer's address, along with the invoice containing the return information. If the returned product received by the seller meets the conditions specified in this contract, it will be accepted as a return, and the refund will be made to the buyer's credit card/account. No refund will be made before the product is returned. The time it takes for refunds to appear on credit card accounts is at the discretion of the respective bank.

If the purchase was made with a credit card and in installments, the credit card refund procedure will be applied as follows: If the buyer requested to purchase the product in installments, the Bank will refund the buyer in installments. After the seller pays the full product price to the bank in one lump sum, in cases where installment purchases made from bank POS terminals are refunded to the buyer's credit card, to prevent the parties involved from being disadvantaged, the requested refund amounts are again transferred in installments by the Bank to the cardholder's accounts. The installment amounts paid by the buyer until the sales cancellation, if the refund date and the card's statement closing dates do not coincide, will result in 1 (one) refund appearing on the card each month, and the buyer will receive the installments they paid before the refund for as many months as the number of installments paid before the refund, after the sales installments are finished, and these will be deducted from their current debts.

In the event of a return of goods and services purchased with a card, the seller cannot make a cash payment to the buyer due to the agreement they have with the Bank. The merchant, i.e., the seller, will process the refund via the relevant software in case of a return, and since the merchant, i.e., the seller, is obliged to pay the relevant amount to the Bank in cash or by offset, cash payment cannot be made to the buyer according to the procedure detailed above. The credit card refund will be made by the Bank according to the above procedure after the buyer pays the amount to the Bank in one lump sum.